• Can I track my order while it is in transit?

  • Can you omit the packing slip?

  • Do you offer expedited shipping?

  • Do you ship worldwide?

  • How do you ship orders?

  • How long does it take to ship my order?

  • How much is shipping?

  • I never received my order. What can I do?

  • USPS says my order was delivered, but I don't have it.

  • What are your general shipping policies?

  • What is free shipping?

  • Where do you ship from?

  • Where is my package?

  • Are your products save for pregnant women?

  • Are your teas edible?

  • Are your teas organic?

  • Can children drink tea?

  • Do teas expire?

  • Do your products have additives?

  • How do I store tea?

  • How do I make loose leaf tea?

  • Is loose leaf tea really better than bagged tea?

  • Where do you source your teas?

  • Why don't you make __ tea?

  • Why should I drink herbal tea?

  • Do you use plastic packaging?

  • Help. My sale code won't work.

  • Can I change my order?

  • Can I change my shipping address?

  • Can I leave a gift note with my order?

  • How can I reach customer support?

  • My package is being returned to you. What can I do?

  • The tea I want is sold out. What can I do?

  • My items were damaged in transit. What can I do?

  • My order was signed for but I did not get it. What can I do?

  • My package is being returned to your warehouse. What can I do?

  • What are your refund and return policies?

  • What is your general refund and return policy?

  • Where is my refund?

  • How can I leave a review?

  • What is the best way to reach Ivy's Tea Co.?

  • When are you open?

  • Who are you?

  • Who is the founder?